How is Raloyal's after-sales service?

We provide operation manuals, tutorial videos, electrical drawings and after-sales maintenance documents. When needed, we will create a dedicated group with the your operators, including our professional after-sales technicians and relevant supervisors. You can raise questions at any time, and we will respond as soon as we see it. On-site installation and commissioning services are also available upon request. Raloyal offers lifelong technical support.

How about the guarantee?

12 months guarantee, life-long time technical maintenance and support. 24 hours feedback when receive the client writing proposal. Any part damage caused by non-human factors within the warranty period can be replaced for free, excluding machine consumable parts. Maintenance of part damage caused by violation operation or mis-operation of operators will be charged with costs of parts. The price of spare parts exceeding the warranty period shall be the lowest ex-factory price of the seller. For extra accessories beyond the standard configuration of contractual machine, the price shall be the lowest ex-factory price of the seller. Any time you have question about slitter, we are always here to provide service.

Which label group uses your machines?

Avery, All4Labels, Jinda, Double V, ARQUE, MLJ. etc.

What is the die-cutting method of this flat bed die cutting machine?

It uses a method of die-cutting by pressing flat plates together from the top and bottom.

Do I need to change magnetic cylinder?

The machine can be run with semi-rotary mode as well as full rotary mode. With semi-rotary mode, the machine doesn't need to change different magnetic cylinders for different labels. Only flexible die is required to be changed.

What is the Payment term for the Economical High Speed Slitting Machine?

As usual, the payment term is TT, 30% deposit, the balance after machine testing and before delivery, the LC at sight is also acceptable for us.

How about the spare parts for the Economical High Speed Slitting Machine?

Spare parts qty is sufficient for you with machine together: The price of spare parts exceeding the guarantee would be at lowest ex- factory price for you.

What materials can be slitted by Economical High Speed Slitting Machine?

Professionally for Label stock, and flexible film in electricity industry and optical industry etc.

How does Raloyal package the POWER slitter?

First, we fix the machine on fumigation-free wooden pallets at the bottom. Second, the exterior of the machine is wrapped with foam, cardboard and stretch film.

What is the min slitting thickness for the POWER slitter?

Min thickness can reach 0.8mm for PET film.

What is the min slitting width for the POWER slitter?

Usually 30-50mm.The min width can reach 25mm.

How does Raloyal package the MASTER SERIES Flexible Film High Speed Slitting Machine?

First, we fix the machine on fumigation-free wooden pallets at the bottom. Second, the exterior of the machine is wrapped with foam, cardboard and stretch film.

What is the driving method for the MASTER SERIES Flexible Film High Speed Slitting Machine?

Driven by servo motor, synchronous belt transmit tension.

What is the unwind method of MASTER SERIES Flexible Film High Speed Slitting Machine?

Reduced gear motor lift and descend straightly, shaftless load, 3inch +6inch mechanism chuck to support the material roll. The roll width can be adjusted automatically.

Can finished roll rewind in 6-inch paper core for the XPERT slitter?

Yes ,can equip 6inch friction ring to support.

Is it ok for the 6-inch paper core mother roll on the XPERT slitter?

Yes, ok. Shaftless chuck support both 3 inch and 6 inch.

Can the Pro slitter convert the sticky material, for instance: foam tape?

Yes, Exactly. This machine has been specially treated.

Can the Pro slitter equip automatic die cutting online?

Yes, HCT4-1300/1600 could equip die cutting online.

What kind of material can the Pro slitter slitting？

The HCT4 turret slitter could slitting PE/PP/PET/BOPP/PVC, Composite membrane and other coiled cylindrical material, etc. And HCT4 still be suitable for Labels and Adhesive sticker.Such as art paper labels,tire labels, pe/pp labels, etc.

How about the guarantee for the Plus slitter?

12 months guarantee, life-long time technic al maintenance and support. 24 hours feedback when receive the client writing proposal. Any part damage caused by non-human factors within the warranty period can be replaced for free, excluding machine consumable parts. Maintenance of part damage caused by violation operation or mis-operation of operators will be charged with costs of parts. The price of spare parts exceeding the warranty period shall be the lowest ex-factory price of the seller. For extra accessories beyond the standard configuration of contractual machine, the price shall be the lowest ex-factory price of the seller. Any time you have question about slitter, we are always here to provide service.

How about the Plus slitter installation and operation when the Plus slitter delivery to our factory?

Machine as usual is integrated and we do not dismantle before delivery. So just connect the power cable and air pipe is ok. For the operation, we take instruction video for all customers before delivery to guide you how to operate, and provide the instruction file. Also, we provide service: our engineer and technician open live training until you learned it and run it well.

What main automatic functions does this paper tube cutter have?

It supports automatic feeding, automatic cutting and automatic core unloading, greatly reducing manual operation.

Does the folding length of this machine vary depending on the model?

The max folding length is 380mm, and the min folding length is 100mm. The max folding length can be increased, but the overall range remains the same. For example, when the max folding length becomes 450mm, the folding range is 200-450mm.

Does Raloyal's rewidning machine have a counting function?

Automatic sense and counting the label, let the finish cutting controlled by label, don't damage the label.

Where is your factory? How can I visit your company?

Our factory is located in Ruian city, Zhejiang province, China. About 40 minutes from Wenzhou airport. About 20 minutes from Ruian station. ( 4 hours by train from Shanghai station to Ruian station) Sincerely welcome to visit!

I never use this machine before, how can I use it well?

We will provide English machine manual. Before machine delivery, warmly welcome to our factory for free training. If necessary, oversea service is available.

FAQs | Raloyal

Raloyal, the solution expert for converting

FAQs

Is this machine suitable for large-scale roll cutting?

It is currently the ideal plastic film wrapping machine for cutting large-scale coils with high quality in China.

How many rolls of material can this sheeting machine loading?

1 roll, 2 rolls, 4 rolls loading are available.

Is you have one sheeting machine suitable for A4 paper?

Yes, it is suitable for cutting jumbo roll materials to A4/A3/A5 size.

Could you provide on-site testing for our materials for sample testing?

Yes, we can test your materials. If your machine is highly customized, we will ensure that your materials function perfectly on the machine before shipping.

What are the differences between a rotary die-cutting machine and a flatbed die-cutting and printing finishing machine, and is one suitable for my product?

Rotary die-cutting machines are suitable for blank labels and wavy labels, while flatbed die-cutting and semi-rotary die-cutting are suitable for blank labels and printed labels.

Can this die cutting machine connect to other machines?

Yes. This machine is perfect match with the label digital printing machine and other type printing machine.

Can I add a hot stamping function on die cutting machine?

Yes. This machine can also be equipped with functions such as lamination, hot stamping, slitting, and cutting.

Can this machine die-cut blank labels?

Yes, this machine is suitable for blank label and printing label slitting and die cutting.

Can I make different size of label, how can I do it?

Only offer use your label design, we can make the knife according to it.

What the rewinding shaft size I can use on die cutting machine?

1”, 1.5”, 3”, different sizes shaft can be used interchangeably.

How many web guide does Raloyal inspection slitting machine have?

It comes standard with 2 web guide.

Is the label inspection system standard equipment on the inspection slitting machine?

It's optional.

A professional slitting machine, die cutting machine and sheeting machine converter manufacturer more than 16 years.

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Contact Person: Nicole Lee

Mobile/Phone: +86-18367750188

Tel: +86-18367750188/+86-0577-65652602

Email: ly@lyslitter.com

WhatsApp: +86-18367750188

Address: 88 Shangdong Road, Dongshan Street, Wenzhou, Zhejiang, China

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