FAQs
1
How is Raloyal's after-sales service?
We provide operation manuals, tutorial videos, electrical drawings and after-sales maintenance documents.
When needed, we will create a dedicated group with the your operators, including our professional after-sales technicians and relevant supervisors. You can raise questions at any time, and we will respond as soon as we see it.
On-site installation and commissioning services are also available upon request.
Raloyal offers lifelong technical support.
2
How about the guarantee?
12 months guarantee, life-long time technical maintenance and support. 24 hours feedback when receive the client writing proposal.
Any part damage caused by non-human factors within the warranty period can be replaced for free, excluding machine consumable parts. Maintenance of part damage caused by violation operation or mis-operation of operators will be charged with costs of parts.
The price of spare parts exceeding the warranty period shall be the lowest ex-factory price of the seller.
For extra accessories beyond the standard configuration of contractual machine, the price shall be the lowest ex-factory price of the seller.
Any time you have question about slitter, we are always here to provide service.
Any part damage caused by non-human factors within the warranty period can be replaced for free, excluding machine consumable parts. Maintenance of part damage caused by violation operation or mis-operation of operators will be charged with costs of parts.
The price of spare parts exceeding the warranty period shall be the lowest ex-factory price of the seller.
For extra accessories beyond the standard configuration of contractual machine, the price shall be the lowest ex-factory price of the seller.
Any time you have question about slitter, we are always here to provide service.
3
Which label group uses your machines?
Avery, All4Labels, Jinda, Double V, ARQUE, MLJ. etc.
4
What is the die-cutting method of this flat bed die cutting machine?
It uses a method of die-cutting by pressing flat plates together from the top and bottom.
5
Do I need to change magnetic cylinder?
The machine can be run with semi-rotary mode as well as full rotary mode. With semi-rotary mode, the machine doesn't need to change different magnetic cylinders for different labels. Only flexible die is required to be changed.
6
What is the Payment term for the Economical High Speed Slitting Machine?
As usual, the payment term is TT, 30% deposit, the balance after machine testing and before delivery, the LC at sight is also acceptable for us.
7
How about the spare parts for the Economical High Speed Slitting Machine?
Spare parts qty is sufficient for you with machine together: The price of spare parts exceeding the guarantee would be at lowest ex- factory price for you.
8
What materials can be slitted by Economical High Speed Slitting Machine?
Professionally for Label stock, and flexible film in electricity industry and optical industry etc.
9
How does Raloyal package the POWER slitter?
First, we fix the machine on fumigation-free wooden pallets at the bottom.
Second, the exterior of the machine is wrapped with foam, cardboard and stretch film.
10
What is the min slitting thickness for the POWER slitter?
Min thickness can reach 0.8mm for PET film.
11
Can the POWER slitter slit both paper and film?
Yes.
12
What is the min slitting width for the POWER slitter?
Usually 30-50mm.The min width can reach 25mm.
A professional slitting machine, die cutting machine and sheeting machine converter manufacturer more than 16 years.
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Contact Us
Contact Person: Nicole Lee
Mobile/Phone: +86-18367750188
Tel: +86-18367750188/+86-0577-65652602
Email: ly@lyslitter.com
WhatsApp: +86-18367750188
Address: 88 Shangdong Road, Dongshan Street, Wenzhou, Zhejiang, China