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Raloyal – 16 Years One-Stop Material Converting Solutions Provider

FAQs
25
How about the guarantee for the Plus slitter?

12 months guarantee, life-long time technical maintenance and support. 24 hours feedback when receive the client writing proposal.

Any part damage caused by non-human factors within the warranty period can be replaced for free, excluding machine consumable parts. Maintenance of part damage caused by violation operation or mis-operation of operators will be charged with costs of parts.

The price of spare parts exceeding the warranty period shall be the lowest ex-factory price of the seller.

For extra accessories beyond the standard configuration of contractual machine, the price shall be the lowest ex-factory price of the seller.

Any time you have question about slitter, we are always here to provide service.

26
How about the Plus slitter installation and operation when the Plus slitter delivery to our factory?

Machine as usual is integrated and we do not dismantle before delivery.

So just connect the power cable and air pipe is ok.

For the operation, we take instruction video for all customers before delivery to guide you how to operate, and provide the instruction file.

Also, we provide service: our engineer and technician open live training until you learned it and run it well.

27
Auto unloading tray included for Plus slitter?

Yes.

28
Is Plus slitter with automatic unload?

Yes. Exactly.

29
Can the Plus slitter rewind on 6 inches core friction shaft?

Yes, it can.

30
Where is your factory? How can I visit your company?

Our factory is located in Ruian city, Zhejiang province, China.

About 40 minutes from Wenzhou airport.

About 20 minutes from Ruian station. ( 4 hours by train from Shanghai station to Ruian station)

Sincerely welcome to visit!

31
I never use this machine before, how can I use it well?

We will provide English machine manual.

Before machine delivery, warmly welcome to our factory for free training.

If necessary, oversea service is available.

32
Is there any help regarding the machine installation & operation?

Our machine designed have considered this point, so our machine sent is as the whole set, no need installs anymore. 

A video will be taken for you for the power cable connection. 

The operation video took as English subtitle to you for clear guidance.

33
How can I know which machine is the most suitable for us?

We have manufactured machine more than 15 years for a lot of material. 

So please kindly offer us full detail with material information and your demand,such as:

material thickness, usage for determine the machine type.

material width, unwinding and rewinding diameter, speed demand for determine the machine model.

We are looking forward to support you the most ideal machine!

34
Where is your factory? How can I visit your company?

Our factory is located in Ruian city, Zhejiang province, China.

About 40 minutes from Wenzhou airport.

About 20 minutes from Ruian station. ( 4 hours by train from Shanghai station to Ruian station)

Sincerely welcome to visit!

A professional slitting machine, die cutting machine and sheeting machine converter manufacturer more than 16 years. 
Contact Us
Contact Person: Nicole Lee
Mobile/Phone: +86-18367750188
Tel: +86-18367750188/+86-0577-65652602
WhatsApp: +86-18367750188
Address: 88 Shangdong Road, Dongshan Street, Wenzhou, Zhejiang, China

Customer service
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